Privacy policy

This Privacy Policy describes how WIKA Packaging (“we”, “us”, or “our”) collects, uses, stores, and shares your personal information when you visit our website, submit an inquiry, request a quotation or sample, communicate with us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are
WIKA Packaging operates this website for the purpose of presenting our products, responding to business inquiries, providing quotations, arranging samples, supporting order communication, and offering related customer service.

Our website:
https://www.wikapacking.com

Contact email:
jone@wikapacking.com

Business address:
Shida Building, Shijiazhuang City, Hebei Province, China, 055650

2. Information We Collect
We may collect the following types of information:

A. Information you provide directly
When you contact us or interact with our website, we may collect information such as:
- your name
- company name
- email address
- phone number
- country or region
- shipping or business address
- inquiry content
- quotation or sample request details
- product specifications and customization requirements
- files, artwork, logos, reference images, or other materials you voluntarily provide

B. Information collected automatically
When you visit our website, certain information may be collected automatically, such as:
- IP address
- browser type
- device type
- operating system
- pages visited
- visit duration
- referring website or source
- interactions with website content
- approximate location information based on IP or browser settings
- cookie and analytics data

C. Transaction and communication information
If you place an order, request a quotation, arrange a sample, or communicate with us, we may retain relevant records of:
- order or quotation details
- payment-related communication
- shipping-related communication
- customer service history
- business correspondence

3. How We Use Your Information
We may use your information for the following purposes:
- to respond to inquiries and communicate with you
- to prepare quotations and discuss customization requirements
- to arrange samples, production, shipping, or after-sales communication
- to provide customer support
- to improve our website, content, and services
- to analyze website performance and visitor behavior
- to maintain website security and prevent fraud or misuse
- to comply with legal, regulatory, tax, accounting, or contractual obligations
- to establish, exercise, or defend legal claims where necessary

4. Cookies and Analytics
Our website may use cookies, similar tracking technologies, and analytics tools to understand how visitors use the site and to improve website performance and user experience.

We may use services such as:
- Shopify
- Google Analytics
- Google & YouTube related integrations or measurement tools where applicable

These tools may collect information about your device, browser, site usage, pages viewed, traffic source, and interactions with website content.

You can usually manage cookies through your browser settings. Disabling cookies may affect certain website functions.

5. How We Share Information
We do not sell your personal information.

We may share your information only where reasonably necessary with:
- website and e-commerce platform providers, including Shopify
- analytics and measurement providers
- email, hosting, cloud storage, or IT service providers
- logistics, shipping, customs, or fulfillment-related partners where relevant
- payment, banking, or financial service providers where relevant
- professional advisers such as accountants, auditors, insurers, or legal advisers
- government authorities, regulators, courts, or law enforcement where required by law or necessary to protect our rights

We may also share information as part of a business restructuring, merger, sale, or transfer of assets, subject to appropriate safeguards where applicable.

6. International Data Transfers
Because we operate internationally and work with customers, service providers, and systems in different countries, your information may be processed or stored outside your country or region.

By using our website or providing information to us, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection rules from those in your location.

7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- responding to inquiries
- managing quotations, samples, and orders
- maintaining business records
- complying with legal, tax, accounting, or regulatory obligations
- resolving disputes and enforcing agreements

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

8. Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to:
- request access to personal information we hold about you
- request correction of inaccurate information
- request deletion of your personal information
- object to or request restriction of certain processing
- withdraw consent where processing is based on consent
- request information about how your data is used

If you wish to make such a request, please contact us at:
jone@wikapacking.com

We may need to verify your identity before responding to certain requests.

10. Marketing Communications
If you contact us, request a quotation, or otherwise communicate with us, we may send you responses and business-related follow-up communications.

We do not send marketing communications in violation of applicable law. If you no longer wish to receive non-essential promotional communications from us, you may contact us and request removal.

11. Third-Party Links and Services
Our website may contain links to third-party websites, services, or communication tools. We are not responsible for the privacy, security, or content practices of third-party services that are not controlled by us.

We encourage you to review the privacy policies of those third parties before providing information to them.

12. Children’s Privacy
Our website and services are intended for business and professional use. They are not directed to children, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or data practices.

Any updated version will be posted on this website, and your continued use of the website after changes are posted will constitute acceptance of the updated Privacy Policy.

14. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:

WIKA Packaging
Website: https://www.wikapacking.com
Email: jone@wikapacking.com
Address: Shida Building, Shijiazhuang City, Hebei Province, China, 055650